Reservations:
Walk-ins are welcome on a space available basis.
Please allow ample advance notice to ensure your preferred treatments and times. Some treatments require additional setup time. In order to guarantee the availability of your preferred time and service, we suggest making your appointment 1-2 weeks in advance for individual services and 5-6 weeks in advance for spa packages and groups.

Arrival Time:
For your enhanced comfort and relaxation please arrive 10 minutes prior to your scheduled appointment to allow yourself ample time to check in and familiarize yourself with the Spa. To ensure that the right treatment is given, be prepared to answer some general questions regarding your personal skin care concerns, and medical conditions.

Late Arrivals:
Late arrivals will limit the time of your service, thus lessening it’s effectiveness and your pleasure. Your treatment will end at the scheduled time to accommodate the next guest’s scheduled appointment. The full value of your treatment will apply.
We ask that you arrive at least 10 minutes prior to your scheduled appointment time. This will allow sufficient time for you to relax for a few moments in our quiet relaxation room to transition from the hectic pace of the outside world to the serenity of the spa world.

If the unfortunate circumstance occurs and a late arrival is unavoidable, please call to notify the spa receptionist when possible. Arriving late will limit the time for your treatment, as we must complete your service by the designated end-time in order to appropriately accommodate the next guest. Arriving late is a breach of spa etiquette and will cheat you of precious minutes of your Spa treatment. Remember, your treatment will end on time so that the next guest is not delayed, regardless of how late you start.

Cancellations:
If you need to change or cancel your appointment, we ask that you notify us at least 24 hours prior to your scheduled treatment time in order to avoid being charged for your missed appointments. Any change or cancellation made less than twenty-four hours before the scheduled appointment will result in a charge for the full amount of the services reserved. Credit card information will be taken at the time of booking. Cancellations without 24-hour notice and no show appointments are charged at full value

Session Times:
Spa Hour = 60 minutes treatment time

Prices:
All prices shown are in $US dollars
All prices are subject to change without notice.

Payment:
• We accept cash, checks, and Visa and MasterCard credit cards. At the time of booking, a credit card number is required to secure your reservation; payment will not be processed until check out.

•Gift Certicates:
Gift certificates may be purchased any time and are valid for 1 year from of date of purchase. Gift certificates can be used toward any service, product, or spa package offered in the spa; they are not redeemable for cash.

Gratuities:
• Gratuities are never expected, but greatly appreciated. Our spa staff is dedicated to exceeding your expectations and creating a memorable spa experience. Gratuities are not expected for these efforts, but are graciously accepted for outstanding service. A gratuity can be either given directly to the staff member, or extended at the front desk of the spa facility. Standard practice for excellent service, ranges from a 15-20% gratuity. Gratuities are not included on gift certificates unless otherwise indicated.

Children:
To ensure the safety of children and the enjoyment of all clients, we ask that parents or guardians make other arrangements for children while they are receiving services. No children under the age of 14 are allowed in the spa unless they are receiving services and must be accompanied by an adult during their treatment.

Courtesy:
The Spa environment is one of tranquility and relaxation, so please respect the other guests’ right to privacy and quiet. In consideration of other guests, we ask that all cellular phones and pagers be turned off while at the spa. We are committed to the enjoyment of our guests by maintaining a quiet spa atmosphere and encouraging everyone to use “your spa voice” in the relaxation areas.

NO SMOKING
* The spa is a non-smoking facility. Smoking permitted only in designated outdoor areas.